FAQ
Frequently Asked Questions (FAQ)
1. What types of fabrics do you sell?
We offer a wide range of fabrics including cotton, linen, silk, digital prints, festive collections, and premium designer fabrics.
2. Do you sell fabrics by meter?
Yes, most fabrics are sold by the meter unless otherwise specified in the product description.
3. Can I order fabric samples?
Currently, we do not offer fabric swatches. However, we provide high-quality product images to help you make an informed decision.
4. How do I track my order?
Once your order is shipped, you will receive an email or SMS with the tracking number and courier details.
5. What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and popular wallets through secure payment gateways.
6. How long will it take to receive my order?
Orders are usually delivered within 5–7 working days depending on your location.
7. Do you ship internationally?
Currently, we only ship within India. International shipping will be available soon.
8. What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. Please check our return policy for details.
9. Can I cancel my order after placing it?
Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.
10. Do colors appear exactly as shown?
We make every effort to display accurate colors, but variations may occur due to lighting or screen settings.
11. How should I care for my fabric?
Care instructions are provided in the product description. Generally, gentle hand wash or dry cleaning is recommended for delicate fabrics.
12. Do you offer bulk discounts?
Yes, for orders above a certain quantity, we offer special bulk pricing. Contact us for details.
13. Can I customize fabrics?
We currently do not offer custom printing services but plan to introduce it in the future.
14. Are your fabrics eco-friendly?
We strive to source sustainable and eco-friendly fabrics whenever possible.
15. How can I contact customer service?
You can reach us via email at support@yourstore.com or call our helpline during business hours.